Refund policy

We are happy to refund a product if it is defective or within 30 days of purchase.

Please note, if you are requesting a refund based on an issue with condition, we kindly ask you to provide a photo in order for us to best advise a suitable resolution.

If you have an issue with your order, please pop us a message through to info@booksworthkeeping.co.nz

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@booksworthkeeping.co.nz